T&C and Privacy Policy

Terms and Conditions (including Privacy Policy)

GOODES (UK) LTD Policies and Conditions of Use

Welcome to GOODES (UK) LTD's website at www.goodes.co.uk (the 'Site'). This Site and its supporting operation is managed by GOODES (UK) LTD (registered in England and Wales as Company Number 8723271). Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.

In these policies, the following definitions apply:

"GOODES (UK)" (also referred to as ‘we' and ‘us') means GOODES (UK) LTD trading as GOODES (UK) LTD and any other connected organisation that supplies the goods to you and any successor to its business, registered in England & Wales No. 8723271 whose registered office is at The Workshop, 41 Compton Street, Ashbourne, Derbyshire, DE6 1BX, United Kingdom.

“Site” means GOODES (UK) LTD's online shopping website at www.goodes.co.uk.

"Shop" means GOODES (UK) LTD's Online Shop for online ordering of merchandise located at www.goodes.co.uk

"We and Us" means GOODES (UK) LTD trading as GOODES (UK) LTD either alone or together with you, as the context requires;

"Working day", means every day of the year except weekends, and English statutory public holidays;

"You" means the person ordering the goods subject to these terms and conditions;

Our details:


Trading as GOODES (UK) LTD

Registered Office: The Workshop, 41 Compton Street, Ashbourne, Derbyshire, DE6 1BX, United Kingdom

Trading Address: The Workshop, 41 Compton Street, Ashbourne, Derbyshire, DE6 1BX, United Kingdom

Registered in England as Company Number 8723271

To contact us by email at sales@goodes.co.uk.

I. Terms of Use

These are the general terms and conditions of GOODES (UK) LTD governing your use of the Site.

1. What you are allowed to do

1.1 Purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and GOODES (UK) LTD for the purchase and sale of goods from the Shop. These terms are outlined in Section 2 below;

1.2 Browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make transient or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you;

1.3 Print a copy of any page of the Shop; for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".

2. What you are not allowed to do

2.1 You may not remove or change anything on the Shop;

2.2 You are not allowed to copy or use any material from the Shop for any commercial purpose;

2.3 You are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop.

3. Your personal information

3.1 Usage of your personal information is governed by GOODES (UK) LTD's Privacy Policy, which forms part of these General Terms of Use.

4. Usernames and Passwords

4.1 If you want to purchase something from the Shop, we will ask you to register an account with us. During registration, you will be asked to provide your email address and password, which you can use to make a purchase;

4.2 You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms of use;

4.3 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Shop immediately, and notify GOODES (UK) LTD of such failure or error.

5. Rights

5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in the Site is either owned by GOODES (UK) LTD or has been licensed to GOODES (UK) LTD by the rights owner(s) so that GOODES (UK) LTD can use this material as part of the Shop. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.

6. Third party web sites

6.1 This Shop also contains links to other third party web sites, which are not under the control of and are not maintained by GOODES (UK) LTD. Any such links do not constitute an endorsement by GOODES (UK) LTD of any products or services available on such sites. GOODES (UK) LTD provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.

7. Suspension and termination of accounts

7.1 GOODES (UK) LTD may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it will be not necessarily be uninterrupted or error free;

7.2 GOODES (UK) LTD may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to GOODES (UK) LTD.

8. Enquiries or complaints

8.1 If you have any enquiries or complaints about the Site then please address them to:

Customer Services


The Workshop, 41 Compton Street, Ashbourne, Derbyshire, DE6 1BX, United Kingdom

Email: sales@goodes.co.uk.

9. General and governing law

9.1 GOODES (UK) LTD may change these terms of use from time to time and will endeavour to notify you of any major changes by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current terms of use. Please review this policy each time you use the Site as it is subject to change at any time by GOODES (UK) LTD without notice to you;

9.2 This Agreement constitutes the entire agreement between GOODES (UK) LTD and you and supersedes all prior agreements, representations, statements and understandings between GOODES (UK) LTD and you regarding the use of the Site. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement.

9.3 The failure of GOODES (UK) LTD to exercise or enforce any right or provision of this Agreement or the delay by GOODES (UK) LTD in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

9.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising there from. 

II. Privacy Policy

GOODES (UK) LTD is committed to protecting your privacy. This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy.

From time to time, we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Please contact GOODES (UK) LTD with questions regarding this Privacy Policy.

1. Collection of Information

In order to buy products from the Shop, you must provide certain personal details in order to complete your transaction. Information that you have provided to us including but not limited to when you:

Purchase products through the Website or over the phone

Enter competitions, prize draws or promotions which we are promoting

Sign up to marketing/newsletters including by email

Information you provide to us when applying through the Site for registration

If you contact us for any reason, we may keep a record of that correspondence

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them

Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.

Your IP address


Information we request and hold includes but is not limited to the following:

Billing and delivery postal addresses

Phone and fax numbers

Email addresses

Usernames and passwords for using the Site

Payment card details

Browsing and shopping activities

Your customer queries


2. Children's Information

To purchase products from the Shop, you must be 18 or over or if you are younger, you must have parental consent. Please note that all minors are encouraged to discuss this Privacy Policy and the Terms of Use Agreement with their parents or legal guardians before they attempt to register.


3. How We Use The Information That We Gather

GOODES (UK) LTD use information obtained from Site users as stated in this Policy and to enhance users' experiences on the Site. Based on what you tell us about yourself and where we think it is relevant, we may contact you to provide information about GOODES (UK) LTD and our products and services, but you may tell us at any time not to do this by following the unsubscribe instructions in any email we send you.

We may use the personal data you provide us in the following manner:

To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws

To monitor and improve the services and the Site

To manage your marketing preferences

To contact you if there is a query regarding your order

In the event that you purchase goods on the Site, you may be sent an email requesting whether you would like to review your product

To verify your identity

In certain circumstances in order to process your order and to verify your identity, we may call the telephone number you have provided to perform security checks and to request that you verify certain information

Market research purposes

To enable us to comply with any legal or regulatory requirements

In the detection and prevention of fraud or other crimes

To assist with any of your customer queries

For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operation 

We may also use your personal data in the following manner, unless you have not consented:

From time to time, to inform you by post, email or other available means, of products, services, promotions and special offers from GOODES (UK) LTD.

To provide you with tailored/behavioural advertising through the use of cookies on the Website. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. In the event that you do not want to receive tailored advertising, or do not wish for any of your information to be processed through the use of cookies, please refer to the section on Cookies.

We may disclose personal data we collect to third parties in the following manner:

To administer your account and to disclose your details to our third party service providers for the purpose of processing and fulfilment of your order.

We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out

Payment Card details: We process your payment card details in order to complete your purchase that you made through the Site, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you or obtain authorisation for your payment.

E-mail Marketing: You may opt out from any email marketing sent to you by GOODES (UK) LTD by using the unsubscribe links at the bottom of the marketing emails.

GOODES (UK) LTD will not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission.

GOODES (UK) LTD may also share your website data in an anonymous form with other companies/ organisations to enable benchmarking.

Google Analytics for Display Advertisers:

We may participate in an integrated version of Google Analytics and any DoubleClick product or service or any other Google display ads product or service ("Google Analytics for Display Advertisers"). If we use Google Analytics for Display Advertisers, we will comply with the Google Analytics for Display Advertisers Policy (available at support.google.com/analytics/bin/answer.py?hl=en&topic=2611283&answer=2700409) and, as set forth in the Google policy, we hereby disclose in our Privacy Policy (i) Our use of Google Analytics for Display Advertisers and its features that we use, and (ii) that Visitors can opt-out from Google Analytics for Display Advertisers. Information on Google Analytics and how it collects and processes data is provided at the site “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time). We will not circumvent any privacy features (e.g., an opt-out) that are part of the Google Service. Our access to and use of any DoubleClick or Google display ads data is subject to the applicable terms between Us and Google. We will not (and will not allow any third party to) use this Google Service to track, collect or upload any data that personally identifies an individual (such as a name, email address or billing information), or other data which can be reasonably linked to such information by Google.

If you are concerned about your data, you have the right subject to the payment of a small fee (currently £10) to request access the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. 

4. Where your data is stored

We store your data on the secure servers in the UK provided by our hosting company, on the servers of companies we use to analyse web traffic on goodes.co.uk, and on the office automation equipment of GOODES (UK) LTD.

It may also be stored outside of Europe, where it could be viewed by our staff or suppliers.

By submitting your personal data, you agree to this.

5. Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.

Any data you transmit is at your own risk.

The Site uses reasonable security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. GOODES (UK) LTD cannot warrant or guarantee the security of its or its partners' servers, nor can it guarantee that information that Shop Users supply will not be intercepted while being transmitted to GOODES (UK) LTD or its partners over the Internet.

For orders through the Shop, we work to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

When you register to purchase products on the Shop, you will be asked provide your email and password. You must keep your passwords confidential and must not disclose it to or share it with anyone. You are responsible for all activities that occur under your login details for the Shop. If you know or suspect that someone else knows your password, notify us immediately at sales@goodes.co.uk.

6. Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements.

7. Links to other websites

The Site may contain links to other websites. Please be aware that GOODES (UK) LTD is not responsible for the privacy practices of other web sites. We encourage our Shop Customers and Site Visitors to be aware when they leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by GOODES (UK) LTD through your use of the Site.

8. Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

9. Following a link to goodes.co.uk from another website

If you come to goodes.co.uk from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.


In our effort to provide you with services customised to your interests, we use "cookies" to assist in the collection of information.

Cookies are small encrypted text files that are stored on your computer or other device by our Site. Specifically the cookies used by our Site are described as session or transient cookies, these cookies are stored in your computer's memory only during your browsing session and are automatically deleted from your computer when the browser is closed. These cookies allow you to move from page to page whilst we keep track of the items you have added to your shopping cart. Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of your browser session and can also become no longer accessible after the session has been inactive for a specified length of time. You may change your website browser settings to reject cookies. To learn more about cookies and how to disable them or opt out of their usage please visit www.aboutcookies.org. Please note, however, that some cookies are essential in order to shop on GOODES (UK) LTD Site and in the event you do reject cookies this may impair the functionality of the Site and may mean that you are unable to shop on the Site.

More information on cookies:

Some cookies are described as permanent, persistent, or stored cookies. These are cookies that are stored on your computer and are not deleted when you close your browser. Permanent cookies can store your preferences for a particular web site, allowing those preferences to be used in future browsing sessions.

Permanent cookies can be used to identify you as an individual user, so they may be used by a web site to analyse your browsing behaviour within the web site. These cookies can also be used to provide information about the numbers of visitors, the average time spent on a particular page and generally the performance of the web site. They are usually configured to keep track of users for a prolonged period of time, in some cases many years into the future. Please be aware that www.goodes.co.uk does not use permanent cookies.

Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on the Site, and may be provided to our partners. We also collect IP (Internet Protocol) addresses to analyse trends, administer the Site, track a user's movement, and gather broad demographic information for aggregate use. 

Should you have any concerns follow the link below to www.aboutcookies.org, where you can learn how delete cookies from your computer. http://www.aboutcookies.org/Default.aspx?page=2

11. Phishing

Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.

GOODES (UK) LTD will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in GOODES (UK) LTD’s email to you, which refers to your original query. GOODES (UK) LTD will never ask you to send any personal details by email unless you have contacted GOODES (UK) LTD first. If you have not contacted GOODES (UK) LTD, please ignore any email claiming to be from GOODES (UK) LTD which asks for personal details, and let us know about it. Should you need to do this you can email sales@goodes.co.uk

If GOODES (UK) LTD ever requires your personal information other than when you have already contacted GOODES (UK) LTD with a query, for security reasons we will ask you to give us a call.

12. Correction/Updating Personal Information

If you have registered to purchase from the Shop and would like to change your details, please email sales@goodes.co.uk. Keep in mind, however, that there will be residual information that will remain within GOODES (UK) LTD's databases, access logs, and other records, which may or may not contain such personally identifiable information.

You may also opt out of receiving our newsletters and/or promotional information from GOODES (UK) LTD and/or from third parties affiliated with GOODES (UK) LTD at any time. If you receive unwanted emails from GOODES (UK) LTD, you can opt-out by following the instructions and links on the bottom of emails from GOODES (UK) LTD.


13. General

Your personal information will be held and used by us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2011, and related legislation and nothing in this Privacy Policy or the accompanying Terms of Use should be interpreted as affecting your rights there under. If you have any queries about this Privacy Policy, please email us at sales@goodes.co.uk.

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of GOODES (UK) LTD.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.

To the extent permitted by law, GOODES (UK) LTD accepts no liability for any loss, damage or injury arising as a consequence of any advice provided.

Is there anything wrong with this page? If so, please Contact Us.

Last updated: 21 March 2018

© GOODES (UK) LTD  2018